As a recognized and respected establishment / company, you must adhere to strict quality standards and master the extraordinary art of hospitality in order to keep your rankings and / or upgrade to a higher level. To do this, we can help you at every step of the way. You are either a motel, hotel, vacation resort, cruise line, airline, airport, restaurant, tourism company or other, we can help you!
From a meeting, together we draw up a plan of action to ensure that you meet and comply with your regional and / or national standards and other standards. Our services are aimed at organizations in the tourism industry such as hotels, restaurants, resorts, cruise lines and more who want to:
Improve efficiency and profitability
Maintain or improve the number of customers and turnover
Maintain or increase the ranking (number of stars / buttons or rosettes / diamonds, etc.)
We help you to cover several departments, such as: Reservations - Hospitality - Marketing - Bar - Management - Reception - Customer service - Concierge - Staff in uniform - Food and beverage - Room service - Conference center - Leisure and fitness center - Outdoor areas - Restaurant - Quality Assurance - Cooking Operations - Spa Treatment - Standards & Procedures - Finance - Golf & Entertainment - Risk Management - Training - Culture - Transportation - Cleanliness & Maintenance - Time & Temperature Control - Product Rotation & Expiration Dates Contamination - Employee practices (hygiene) - Other services - and more
In-depth Risk Assessment Have FelicitasWorld, become a partner for you to be a more productive business after a risk assessment consultation. Whether you want to renew your rating or become accredited by one of the world's leading rating systems, we help you achieve that goal. Our prices vary according to your business and needs. Count on us to help you. For a limited time we offer you a pre audit of 7 days: Regular price: 2999$/ per establishment Special price: 1499.00$/per establishment - Valid until December 30th, 2020 (If you are a franchise, please let us know) Contact us for more info.
Three easy phases
1- Meeting / Consultation The first phase is an on-site meeting / consultation. This is where we will discuss your business goals and objectives and where we will provide you with a free initial proposal for your approval without any obligation. Duration: 1-2 days. Cost: Free (pay only for transportation and accommodation).
2- Inspection and training After an agreement is made between us, after the consultation, we inspect your installation and determine together the areas to improve, based on our detailed checklist for each category (hotel, restaurant, resort, cruiseship etc.). Subsequently, the next phase is training in specific areas where a helping hand is needed. We have small courses (theory and practice) for each category. The duration of each course is between 20-60 minutes each, Duration: 1-7 days
3- Final audit During the final audit, we recheck each of your company's areas to ensure successful final completion, according to current compliance and with your requirements and standards, and your full satisfaction. Duration: 1-2 days
Seven days inspection The whole process lasts more or less a week. This is to give enough time for our team to carefully check all the departments of your facility and give you a complete analysis of the company. Normally we send (2) of our specialists for consultation, inspection, training and auditing.
Client satisfaction Our goal is to give you full satisfaction. We work on the basis of regional, national and international standards and we ensure to comply with them. Why choose us on our competitors? We understand and are well informed about the different requirements for all rating systems in the world.
In summary Choosing the right company is easy when you turn to us. We are honored to be your choice for excellent service that meets your needs. We look forward to working with you! Among other things, we offer the following:
Inspection of the different aspects of your installation
Duration of 7 days, more or less by 2 of our representatives / specialists
Full report within 2 working days after completion of work
If you are interested, do not hesitate to contact us with your information, preferred dates, departments or aspects that require special attention by our team, etc., and our representative will contact you by email or phone to answer your questions, and / or confirm an appointment.
Count on us to help you start your project together; contact us.